http://www.movesonrails.com/articles/2008/08/29/lighthouse-keeper-1-0 en-us 40 New ways to look at software <p>It's always great to see how a great concept can become even better. Lighthouse has been our issue tracker for quite some time now and we've been very happy with it so far. But I always felt something was missing. I don't mind going to a web page when I want to report an issue for some open-source project or to post a message to a dev, but during working hours I like to be as efficient as possible.</p> <p>One of my pet peeves has always been that it takes such a long time to find a specific ticket when you don't have a browser open. Sometimes we get helpdesk calls and then it's always good to see if an issue is already in the system. To figure this out we need to open safari, go to lighthouse, log in, go to the tickets page, click search, figure out a search term and wait for the page to load. All in this process can take quite a while.</p> <p>Using <a href="http://www.mcubedsw.com/">Lighthouse Keeper</a> this has been reduced to Command-Tab, click search field and go. Instant results, so no more waiting. But we still have all of the advantages of the web-based system we've come to love. Sure the program has some rough edges but nothing that cannot be resolved with a few minor updates.</p> <p>I recommend every Lighthouse user to take a look at this nifty little program, and at &euro; 30 it's a real steal. Keep up the good work guys!</p> Fri, 29 Aug 2008 16:21:00 +0200 urn:uuid:3c60e346-62a7-4345-b0bc-f243b69295ea andre.foeken@movesonrails.com (Andre Foeken) http://www.movesonrails.com/articles/2008/08/29/lighthouse-keeper-1-0 handy tool lighthouse ticket project efficienct keeper